Privacy Policy
We value your privacy here at GranitePathWay
Information We Collect
When you reach out to us for corporate floral arrangements or gift services, we gather information you voluntarily share. This includes your name, company name, email address, phone number, delivery locations, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is securely processed through our payment partners.
For our corporate clients, we may collect additional business details such as company registration information, preferred delivery timelines, and budget considerations. This helps us tailor our service to your corporate needs.
Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this information to enhance site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver top-notch customer service. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your specifications, and communicating about your service needs.
We also use information to improve our services and the overall website experience. This helps us identify which corporate floral services are most valuable to our clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
GranitePathWay respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share essential information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal information seriously and implement appropriate technical and organizational measures to safeguard it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is stored using secure systems with access controls and regular security monitoring.
Encryption
Sensitive data transmissions are encrypted to protect information during communication between your browser and our systems.
Limited Access
Only authorized personnel who need information to provide services have access to customer data.
While we implement strong security measures, no method of transmission over the internet is 100% secure. We continuously update our security practices to protect against evolving threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.
Data Retention
We retain personal information only as long as necessary to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: about three years after last service interaction
- Payment transaction records: around seven years for tax and accounting purposes
- Website analytics data: about two years for service improvement analysis
- Marketing communication preferences: Until you unsubscribe or roughly two years of inactivity
Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies assist us in remembering your preferences and evaluating site performance.
You can adjust cookie settings through your browser preferences. However, disabling certain cookies may impact website functionality. For comprehensive information about our cookie practices, please review our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites or services. This privacy policy applies only to GranitePathWay and our website. We are not responsible for the privacy practices of external websites.
We encourage you to review the privacy policies of any third-party websites you visit through links on our site.
Policy Updates
This privacy policy may be refreshed from time to time to reflect changes in our practices, offerings, or legal obligations. When major updates occur, we will revise the "Last Updated" date at the policy’s header.
We encourage you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please get in touch with us.
Contact Us About Privacy
GranitePathWay Privacy Team
44 Floral Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For inquiries related to privacy, please put "Privacy Request" in the subject line and provide as much detail as you can about your request. We strive to reply to all privacy requests within about a week.